If anyone may be in immediate danger, call 911 first.

Help & Trust Center

This policy is being prepared. Nothing here is in effect yet. Policies will appear here once they're approved.

• 1Account Terms of Use & Privacy NoticeFree family accounts and care planning. Not booking terms.Being prepared
• 2How Booking WorksRequests, provider responses and confirmation.Being prepared
• 3Family Booking & Payment PolicyWhat families pay and when.Being prepared
• 4Cancellation & Refund PolicyCancelling and how refunds work.Being prepared
• 5Late Returns & No-ShowsLate pick-ups and missed sessions.Being prepared
• 6Safety & Provider ScreeningWhich checks LLL verifies, and what badges mean.Being prepared
• 7Provider Standards & EarningsExpectations and the 80/20 earnings split.Being prepared
• 8Disputes, Support & EmergenciesReporting problems and getting help.Being prepared
• 9Legal Terms & PrivacyAgreements and how your information is handled.Being prepared